| F.A.Q |
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Reservation - how do I contact the IstanbulShuttles.com?
Please call +90 535 229 90 93 / +90 539 224 79 96 |
Airport ---- What happens if my flight is delayed?
For a private transfer, Istanbul Shuttles vehicle will wait for up to an hour and a half at no charge. After this time you may be liable for a waiting charge. On a shared transfer where the flight is delayed more than one hour you will be put on the next available transfer. |
Airport ---- How do I find my driver?
Normally Istanbul Shuttles driver will be waiting in front of your arrival gate (the passanger exit door) with the poster your name written on. Please try not the miss the poster your name written on. |
Airport ---- How long will I have to wait at the airport?
Private - your vehicle will normally be at the airport for the scheduled arrival of your flight. Shuttle - Where flights arrived on time, we aim to leave the airport within 30 minutes of meeting your driver. |
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General ---- I have lost my luggage, can you collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address. |
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General ---- I have left something in the vehicle. How do I get it back?
Contact our central reservation staff, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you. In some circumstances a charge may be applicable. |
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The Transfer ---- How do I confirm my resort pickup time? Your transfer is confirmed by us by email after you booking request has been made if we have the availability. Please call for the confirm to your pickup time. |
The Transfer ---- Can I have the driver's mobile number?
Yes, you can have it. |
The Transfer ---- How long is the journey to the resort?
Approximate transfer times are between 25-40 minutes in istanbul. On peak days and when the road conditions are poor, these times can vary. |
| The Transfer ---- I have lots of luggage, a mountain bike, a board bag - will there be room? We can arrange a minivan. The cost depends on the actual size of your baggage and total number of persons in your group. Please advise us when booking the service that you need a large baggage space. |
The Transfer ---- Can you pick me up from an Airport Hotel rather than the airport itself and take me to my destination?
Yes, but only if you book a private transfer. Alternatively most hotels will take you to the airport where you can meet an existing shuttle service. |
The Transfer ---- Is the transfer direct or do we stop enroute?
Private transfers are normally direct, door-to-door. Shared transfers may stop to either pickup or drop off other clients en route. |
The Transfer ---- Does the driver speak English?
All our drivers speak English. Occasionally we are obliged to use a local taxi firm, in which case we cannot guarantee the driver will speak English. |
The Transfer ---- Do I have to share a vehicle with other people?
No, if you book a private transfer. Yes, if you book a shared or shuttle transfer. |
Vehicles ---- What type of vehicles do you have?
Istanbul Shuttles run a fleet of new style Volkswagen Transporter with 8 passenger seats and Ford Transit Connect with 4 passenger seats. They are air-conditioned for the summer, fully equipped for the winter with an extended wheelbase for extra luggage space. Elsewhere the vehicles are of a similar high standard. |
Resort ---- I do not have a resort address, can you drop me off at the tourist office?
If you do not specify a resort address, our driver will help you to find the address. |
Including; Old city, Grand Bazaar, Eyup Sultan, Piyer Loti & Golden Horn,
Drive to Sariyer near the Bosphorus and Çamlica Hill...
